Preparing and Shipping Forensic Evidence
Assistance is available for any of the following steps by calling D-Tech Services at
661-755-1172 or emailing us at email@example.com.
Our shipping address is:
24307 Magic Mountain Pkwy #274
Valencia, CA 91355
you are unable to complete any of the following steps, please take you
computer to a dealer, IT department or reputable repair facility and
have them complete the steps outlined below. Or you can call us and we'd be happy to walk you through it.
Prior to shipping
any drives or computers, ensure that the proper forms and documents are
included with the devices. You MUST have the following documents with
computers require padding and shock resistance when packed and shipped.
The more foam or peanuts, the better. DO NOT USE NEWSPAPER. When
shipping a bare hard drive, you must have at least 2 inches of shock
absorbing material surrounding the drive.
Sending a complete computer -
1) If the computer is running, DO NOT TURN IT OFF. Remove the power cord from the back of the computer to power it down.
Disconnect all cables from the rear of the computer. If you anticipate
using your findings in court, please take photographs of the computer
prior to making any modifications or removing cables.
3) Place the computer in a suitably sized heavy gauge cardboard box with sufficient padding to prevent damage and ship it to us.
Sending a bare hard drive -
(Follow steps 1 and 2 from above first)
Remove the hard drive from the computer. This is usually accomplished
by removing screws from the back of the case, removing the case cover,
locating the hard drive, disconnecting the cables, removing the
mounting screws and removing the drive. It's not always that simple
though. Some cases and drive carriers are more difficult than others.
If you are not able to remove the drive, please take the computer to a
reputable repair facility and ask them to remove the drive for you.
2) Place the drive in an anti-static bag.
Pack the drive in a heavy gauge cardboard box with at least 2 inches of
shock absorbing material surrounding the drive. Peanuts and newspaper
are NOT sufficient for this purpose. You must use actual foam cut to
size or shipping containers specifically designed for hard drives.
4) Ship the drive to us.
Sending Devices other than computers or hard drives -
When sending CD's, DVD's, floppy disks, flash memory devices, etc.,
please pack them appropriately to avoid damage. You must ship these
items in rigid, heavy guage cardboard boxes, NO ENVELOPES.
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